Can’t Authorize SSH Key in cPanel

I was working on a new website that is on a shared host using cPanel. I contacted the host and had them activate SSH access on the account for me, and then I added my public key using cPanel’s import feature. After adding my key, I clicked on “Manage” to authorize the key for use, but I just got a blank cPanel screen with no options on it other than the “Go back” link.

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