Windows 10 Suddenly Can’t Convert PDF to JPG

I have a client who contacted me because they had always been able to convert PDF files into JPG files (and a large list of other file types) by opening the PDF and choosing Save As. Today, though, they suddenly couldn’t. When they opened the PDF and went under File to Save As, the only option is to save it as a PDF file. Continue reading “Windows 10 Suddenly Can’t Convert PDF to JPG”

New Macbook Pro Can’t Use Scanner Feature in HP Printer

I was helping set up an older printer, an HP OfficeJet Pro 8600 n911a, on a new Macbook Pro. We followed the instructions on HP.com, but we kept hitting an error while trying to install HP Easy Scan. It would download, install, and then during the config, we would get this error message, “Cannot configure the device software.” Continue reading “New Macbook Pro Can’t Use Scanner Feature in HP Printer”

Outlook Won’t Open Links – Canceled Due to Restrictions

I had a customer call me with a strange issue. They had had a bit of an “incident” with a virus, but they had installed virus protection and gotten things cleaned up. However, they had a new issue now. Every time they clicked on a link in their email in Outlook, they would just get an error message and the links would not open. Continue reading “Outlook Won’t Open Links – Canceled Due to Restrictions”