Windows 10 Suddenly Can’t Convert PDF to JPG

I have a client who contacted me because they had always been able to convert PDF files into JPG files (and a large list of other file types) by opening the PDF and choosing Save As. Today, though, they suddenly couldn’t. When they opened the PDF and went under File to Save As, the only option is to save it as a PDF file. Continue reading “Windows 10 Suddenly Can’t Convert PDF to JPG”

Mac Crashed, Can’t Complete Boot-up

I have an older Macbook Air, and I was not paying attention to the battery (which dies rather quickly now) when the computer shut down suddenly. I went and retrieved my power cord and plugged it in. I waited a few minutes to give it a chance to charge a bit and then powered it back on. Normally, it just boots right back up with no issues, but this time, it took extra long and then popped up a light blue screen with an open window showing the boot log and an error message saying “MacOS installation couldn’t be completed.” Continue reading “Mac Crashed, Can’t Complete Boot-up”

New Macbook Pro Can’t Use Scanner Feature in HP Printer

I was helping set up an older printer, an HP OfficeJet Pro 8600 n911a, on a new Macbook Pro. We followed the instructions on HP.com, but we kept hitting an error while trying to install HP Easy Scan. It would download, install, and then during the config, we would get this error message, “Cannot configure the device software.” Continue reading “New Macbook Pro Can’t Use Scanner Feature in HP Printer”

Can’t Click in TeamViewer

I was helping a family member set up a new computer, a Macbook Pro, and I had them install TeamViewer so I could configure things for them without them having to read everything to me. They got it installed, and I connected, but I couldn’t click on anything on their computer and they couldn’t see me moving the mouse. Continue reading “Can’t Click in TeamViewer”